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Frequently asked questions

What sort of injuries do physiotherapists treat?

Physiotherapists in Australia are university trained, registered health care professionals.

They assess and treat the whole body, including:

  • Musculoskeletal injuries and conditions including sprains, strains, muscle tears, bursitis, scoliosis, hammer toe, incontinence and recovery after fracture or surgery.
  • Cardiothoracic conditions like asthma, emphysema and chronic bronchitis.
  • Neurological disorders and injuries like stroke, spinal cord injuries, Parkinson’s disease, multiple sclerosis and nerve pain (variously experienced as: an unrelenting deep ache; burning; searing; the 'now it's here, now it's there' pain; weakness; persistent pins and needles).

At Bundeena Physiotherapy we have additional training in treating headaches, nerve pain, back pain, sporting injuries and osteoarthritis so you are in very good hands.                       

What will happen at my first appointment?

Your physiotherapist will complete a thorough assessment of your problem and provide you with a diagnosis and appropriate treatment. This will usually consist of some hands-on treatment, advice and exercises to do at home. Your physiotherapist will also talk with you about expected recovery time, the number of sessions you will need and relevant exercise advice.

The physiotherapist will draw on a wide range of therapies tailored to your individual needs including:

  • Manual therapies — such as massage, stretching, manual resistance training and joint mobilisation. Learn more. 
  • Electrotherapy techniques — such as transcutaneous electrical nerve stimulation (TENS), electrical muscle stimulation (EMS), ultrasound, heat, ice.
  • Exercise programs — such as functional core stability, posture and balance retraining, flexibility, stretching and muscle strengthening and cardiovascular training. Learn more.
  • Other support — such as taping and splinting and offering information on equipment aids such as insoles, braces and walking boots, crutches and walking sticks, and advice about wheelchairs and walking frames.

Is there a waiting list?

We do not have a waiting list and will try to see you as soon as possible after we receive your call. If your injury is serious and needs immediate treatment please tell our receptionist who will do what she can to accommodate this.

Can I park nearby?

There is ample street parking close by on Brighton Street, Bundeena. There is also set down for less mobile patients at the top of the car park behind the building.

Can I use my private health insurance?

Physiotherapy receives a rebate from most health funds if you have “extras” cover. Please bring your card so you can claim your rebate via HICAPS on the day of treatment. You only pay the gap between what your health fund covers and our scheduled fee.

Massage Therapy also receives a rebate from most health funds if you have "extras" cover.

How much will my health fund cover?

Different health funds give a rebate of different amounts for each session. You will need to check with your own health fund to find out how much you are entitled to for each physiotherapy session.

Is physiotherapy covered by Medicare?

You may be entitled to receive some partially subsidised physiotherapy treatment under the Medicare Enhanced Primary Care Scheme (EPC). You will need to speak to your GP about eligibility. You will also need a doctor’s referral to claim for physiotherapy under this scheme. Please bring your debit and Medicare cards to each treatment.

Do I need a referral from my doctor?

In most cases you do not need a referral to see a physiotherapist. However, if your injury is: covered by workers compensation or the motor vehicle accident scheme; is a Medicare-funded treatment; or you are a Veterans Affairs patient you will need a referral.

How long is each appointment?

Your initial appointment will be 45 minutes with follow-up sessions of 30 minutes. This may vary if you need complex treatment or if you are using our exercise equipment for rehabilitation.

What should I wear?

Please wear loose, comfortable clothing so your physiotherapist can observe your injuries and range of movement. Shorts are also available for your use. People taking part in our BOUNCE Back or other classes, or using our specialist equipment for training, should wear exercise clothes and shoes as advised.

What else do I need to bring with me?

Please bring any relevant X-rays or scans (CT, Ultrasound or MRI) for your physiotherapist to view. Please also bring your private health fund card so you can claim your rebate for treatment. If Medicare assisted, bring yor debit and Medicare cards to each treatment.

What are your payment terms?

We accept cash, EFTPOS or credit card on the day of treatment. We also have HICAPS so please bring your private health fund card so we can process your rebate immediately and you will only need to pay the remainder of the scheduled fee.                    

Note: As different payment conditions apply to Work Cover/ Comprehensive Third Party (CTP), the Enhanced Primary Care Scheme (EPC) i.e. eligible Medicare rebate/DVA/Sports Insurance, please ask your GP for further information.

What about WorkCover?

We treat WorkCover patients and your physiotherapist will liaise with your case manager to plan the best treatment. We will also invoice the insurance company directly so there will be no charge to you as our patient. Please bring your doctor’s referral and WorkCover claim number to your first appointment. When booking your first appointment please let our receptionist know you are seeking treatment for a work-related injury.


We do not warrant or represent that the information in this site is free from errors or omissions or is suitable for your intended use. We recommend that you seek individual advice before acting on any information in this site. We have made every effort to ensure that the information on our website is correct at the time of publication but recommend that you exercise your own skill and care with respect to its use. If you wish to purchase our services, please do not rely solely on the information in this website.

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